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Oregon State Bar-From Competence to Excellence

Upcoming Webcasts

From Competence to Excellence

The Ethical Imperative for Excellent Client Service (1 hour of Ethics)

Aug 12, 2020
10:00 am- 11:00 am PT

View a sample from a live program
The very first rule of the ethics canon calls for lawyers to provide competent representation to clients. Yet, mere competence isn't enough to satisfy our ethical obligations to our clients. We must instead strive for excellence. In this unique webinar, noted legal humorist Sean Carter will highlight the need for excellence in client service and demonstrate the consequences of mediocrity by recounting the sagas of past Ethy Award nominees -- lawyers who earned CLE infamy for the failure to provide excellent client service.
In this webinar, legal humorist Sean Carter will review the competence requirement with an eye towards demonstrating that the ethical canon actually requires far more than mere competence on the part of practitioners. In doing so, he will discuss:

  • The four competencies (skill, preparation, knowledge, thoroughness)
  • The importance of relevant past experience
  • The Preparation Paradox
  • The different kinds of knowledge required by the rules
  • The three keys to diligent representation (avoiding conflicts of interest, over-commitment and procrastination)
This program is eligible for 1 hour of Ethics in OR.

You do not need any special software or browser plug-ins to attend one of our live webcasts.

Recommended Requirements - Attendees

  • Windows 7 and higher / Mac OSX 10.8 or Linux/Ubuntu*
  • Newest version of Mozilla Firefox or Chrome Web Browser
  • Broadband internet connection with an Upload and Download speed of 1 Mbps or more
  • Latest version of Adobe Flash 


Internet Explorer, Edge and Safari may be used but may require you to call into the meeting to hear the audio and/or install Flash to see presentations.

Mobile Devices

  • iPhone iOS version 9.3 or higher
  • iPad iOS version 9.3 or higher
  • Android OS version 4.0 or higher

Audio Requirements:

USB headset, webcam or integrated microphone
Telephone audio: cell phones, VOIP phone or landline

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